Housing Operations Assistant

Location: Riverside
Posted on: June 23, 2025

Job Description:

Position Information UC Riverside's Housing Services is recruiting for a Housing Operations Assistant. The full salary range for the Housing Operations Assistant is $28.44 - $40.76 per hour. However, the expected pay scale for this position is up to $31.18 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. The Housing Operations Assistant (HOA) leads a team of student support staff and maintains the daily business workflow at the Resident Services Office of housing residential communities: serves as a resource for residents, staff, conference guests and visitors by phone, electronically and in-person. May work in a residential community that's under a Public-Private Partnership working closely with a third party (non-UCR) management company or a community with a high presence of Riverside Community College students living with us and liaising with RCCD staff as part of our inter-segmental housing agreement. Provides information and accurate referrals to residents, staff, conference guests, external service providers, and other strategic partners regarding Housing Services policies and processes, as well as other campus services. Assists Housing Operations Managers (HOMs) in providing oversight for resident and guest services, residential resources, facility conditions, access management, and repair needs. Provides support for student staff recruitment, development and performance management. Assists with the implementation of resident recruitment and retention activities, general outreach programs, and move-in/move-out events. Functions as a critical liaison for all residential community service providers, conference guests, the general campus community, and outside vendors. Provides administrative support for the HOMs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Education Education Requirements Bachelor's degree or education equivalent to college level coursework in a related field. (Preferred) License Requirements CA Drivers License (Required) Experience Requirements 5 years of administrative experience in an office environment providing administrative support to staff, customers, visitors etc; or an equivalent combination of education and experience. (Required) Experience in a customer service oriented environment responding to and meeting/exceeding the needs of the customer. (Required) Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives. (Required) Experience providing extensive administrative support in a higher education environment to students, residents, staff and faculty. (Preferred) Experience in a lead or supervisory role responsible for hiring/staffing, training, directing work assignments, performance management, discipline and complaint resolution. (Preferred) Minimum Requirements Ability to compose, proofread, edit and/or approve grammatically correct and accurate correspondence, memos, flyers, presentations, etc. Ability to generate reports on a frequent basis or ad hoc as needed. Ability to oversee and maintain the departmental master calendar. Proficient knowledge and ability using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of and/or experience with program coordination, event planning/coordination, outreach activities, etc. Ability to collaborate and/or serve as liaison or control point between the department and internal/external service providers. Skill in making appropriate job decisions following established policies and procedures, or practices. Skill in independently researching questions and making appropriate recommendations, or making appropriate contacts for problem resolution. Skill in using professional and sound judgement to address issues or concerns. Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service. Skill and ability to understand, interpret and/or apply the department's/university's policies and procedures to customers and requests. Ability to organize tasks, documents, materials and systems with efficiency and accuracy. Skill and ability to maintain and oversee accurate record keeping with strict attention to detail. Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as campus and outside community members. Interacts with tact and diplomacy at all times. Preferred Qualifications Knowledge of UCR Housing Services' policies and procedures, protocols and systems. Knowledge of UC policies and procedures, protocols, systems, and other UC directives. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor. For information about our generous employee benefits package, visit: Employee Benefits Overview

Keywords: , East Los Angeles , Housing Operations Assistant, Customer Service & Call Center , Riverside, California