Senior Field Service Tech
Company: Quadient
Location: Los Angeles
Posted on: May 3, 2024
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Job Description:
Join the Quadient Team as a Field Service Technician 1 - Your
Gateway to Exciting Opportunities!Are you a veteran seeking a
rewarding career transition? Quadient is seeking more military
veterans for their national Service Team. Quadient welcomes you to
a dynamic role with exclusive benefits tailored just for
you.Quadient Field Service Advantage: Your Path to Success1.
Company Car for Personal Use: Enjoy the freedom of a company car,
yours to use for personal travel up to 600 miles per month. No gas
expenses, no repairs, and no additional insurance costs!2.
Incentive Programs: Earn extra cash simply by excelling in your
role! Quadient values your dedication and rewards your
achievements.3. Cutting-Edge Training: Stay ahead with the latest
training, empowering you to advance within our career path. Set
your own growth trajectory at Quadient!4. Company Smartphone: Stay
connected effortlessly with a company-provided smartphone,
including a personal use allotment. Say goodbye to monthly cellular
bills!5. Work-Life Balance: Embrace a regular Monday to Friday
schedule, 8:30 AM to 5:00 PM. You'll be home for dinner, ensuring a
healthy work-life balance.6. Incentive Trips: Seize the opportunity
to win exciting incentive trips to breathtaking locations. Quadient
believes in rewarding your hard work with unforgettable
experiences!Reward and Benefits: Elevate Your Career Highly
Competitive Salary: Quadient offers a salary range of $19.38-$29.09
per hour. Comprehensive Benefits: Enjoy a range of benefits,
including medical, dental, and vision insurance, a 401(k)
retirement plan with a strong company match, life and disability
insurance, earn 3 weeks of paid vacation, up to 7 days of sick
leave, and 12 company holidays. Tuition Reimbursement: Quadient
invests in your growth and development through a tuition
reimbursement programWhat youll do:In this role, you will travel to
customer locations to provide service, maintenance and installation
provide for equipment in the field. Their duties include
installation, troubleshooting and repairs. Ensures the equipment is
installed and working properly, but also manages customer
relationships to boost customer retention and satisfaction, which
ultimately boosts the companys profitability.Install, service or
upgrade equipment onsite at customer locationsDiagnose technical
issues, troubleshoot problems, and identify solutions to ensure the
effective functioning of equipment and controls.Collaborate with
customers to understand their requirements and provide appropriate
technical recommendations and solutions.Provide training and
guidance to customers on the proper operation and maintenance of
products.Configuring hardware and software components after
installationPerforming routine maintenance on technology
equipmentTesting equipment to troubleshoot the issuesKeep clients
apprised of progress during maintenance or a down system
situation.Maintaining all tools and equipment used during service
callsTeaching customers how to use the equipment properlyManaging
the stock of replacement parts and equipmentAbility to effectively
articulate and document technical issues for escalation.Evaluate
customer needs and initiate additional products or services.What
Youll Bring:High School Diploma/GED or equivalent work
experience2-4 years of electrical/mechanical installation,
troubleshooting, and repair experience1-2 years of experience in
Customer Service or equivalent experienceStrong technical aptitude
with the ability to diagnose and repair complex equipment and
controls.Proficiency in reading technical diagrams, manuals, and
schematics.Able to communicate effectively with customers, sales,
and technology teams.Strong attention to detail and follow-up
skills with the ability to identify and resolve problems.Ability to
problem solve and operate independently.Strong organizational
skills with the ability to multi-task and adapt as priorities
change.Willingness to travel to customer sites frequently, up to
80%.Valid driver's license, with a clean driving recordCan lift or
move 55lbs with or without accommodation.What can further your
success:A Bachelors or other technical degree is
preferredExperience with Mail-related equipment, copiers, or parcel
lockers. Troubleshooting and repairing both hardware and electronic
components.This position has an hourly pay range
of:$23.27-$34.90Quadient, Inc. has standard ranges for all U.S. -
based roles, based on function, level, and scope, which are
benchmarked against companies of similar size and growth-stage. To
provide greater transparency to candidates, we share these targets
on all job postings. Final salary offers are determined by multiple
factors, which may include (but are not limited to) geographic
location and candidate experience and expertise. As such, they may
vary from the ranges listed.Our Benefits Overview:Company
subsidized Medical, Dental, and Vision Insurance401(k) Retirement
Plan with Strong Company MatchLife & Disability Insurance Company
SponsoredPaid Vacation, Sick Leave and 12 Company HolidaysCareer &
Leadership DevelopmentTuition Reimbursement ProgramCompany
Sponsored GroupsAbout Quadient:At Quadient, we exist to help
organizations simplify the connection between their customers and
what matters most. From mortgage approvals, medical results, and
insurance claims, to accounts receivables, invoices and inbound
packages. Quadient has been helping customers since 1924. (Thats
right, almost 100 years!). We are the driving force behind the
worlds most meaningful customer experiences. By focusing on four
key solution areas including Customer Experience Management,
Business Process Automation, Mail-Related Solutions, and Parcel
Locker Solutions, Quadient helps simplify the connection between
people and what matters. Quadient supports hundreds of thousands of
customers worldwide in their quest to create relevant, personalized
connections and achieve customer experience excellence. Every day -
we help companies manage over 788 million connections with their
customers. Our award-winning solutions and best in class customer
service are the reasons we have grown to become the driving force
behind the worlds most meaningful customer experiences. Because
connections matter!We want Quadient to be a place where we are all
able to bring our whole selves to work and where our differences
are embraced and celebrated. We operate in diverse areas, cultures
and communities; our customers are as unique as we are. Our values
define how we work as a team: Empowerment, Passion, Inspiration and
Community. They make us EPIC. Together.The above position
statements are intended to describe the general nature and levels
of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so
classified.Quadient does not accept unsolicited resumes from
headhunters, recruitment agencies or fee-based recruitment
services. Please do not forward resumes to our jobs alias, Quadient
employees or any organization location. Quadient is not responsible
for any fees related to unsolicited resumes.Quadient is an Equal
Opportunity Employer, and all qualified applications will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, or any other
characteristic protected by law.If you need assistance with the
application process, please email us at
US.LOA.Accomodations@quadient.com.by Jobble
Keywords: Quadient, East Los Angeles , Senior Field Service Tech, IT / Software / Systems , Los Angeles, California
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