Lexus Technology Consultant/Service Concierge

Company: Lexus Escondido
Location: Escondido
Posted on: June 1, 2025

Job Description:

At Lexus Escondido, we're seeking a motivated individual to join our team as a Lexus Technology Consultant / Service Concierge. This entry-level position serves as a gateway to a rewarding career in automotive service, with the potential to advance into a Service Advisor role. You'll be the first point of contact for guests seeking assistance with their vehicle's technology and service needs, providing a unique opportunity to gain hands-on experience in the automotive service industry while delivering exceptional customer experiences.What We Offer:

• Excellent Culture
• Advancement opportunities
• Medical, Dental, and Vision Plan
• Company-paid Life Insurance
• 401(k) savings plan and matching program
• Paid Vacation
• Tuition ReimbursementKey Responsibilities:
  • Assist guests with Lexus vehicle technology, providing demonstrations and troubleshooting support.
  • Manage incoming calls on the service hotline, addressing inquiries and scheduling appointments.
  • Support loaner desk operations, ensuring seamless vehicle transitions for guests.
  • Serve as a valet on the service drive when needed, ensuring timely and courteous service.
  • Provide shuttle services to guests as required.
  • Collaborate with Assistant Service Consultants to streamline service operations.
  • Develop expert-level knowledge of Lexus vehicle features and technology.
  • Troubleshoot and resolve customer concerns related to vehicle technology.
  • Maintain a professional appearance and adhere to company standards.
  • Perform other duties as assigned to support dealership operations.Qualifications:
    • High school diploma or equivalent; 1-2 years of automotive experience preferred.
    • Strong customer service skills with the ability to identify and address guest needs.
    • Excellent verbal and written communication skills, with attention to detail.
    • Proficiency in computer applications; experience with Reynolds and Reynolds software is a plus.
    • Valid driver's license with a clean driving record, supported by insurance.
    • Alignment with company values: Integrity, Teamwork, Innovation, Respect, and Excellence.We are an EOE/M/F/D/V Employer and support a drug-free workplace
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Keywords: Lexus Escondido, East Los Angeles , Lexus Technology Consultant/Service Concierge, IT / Software / Systems , Escondido, California