Senior Business Process Consultant - ServiceNow

Company: Cognizant
Location: Mission Viejo
Posted on: May 3, 2025

Job Description:

Job SummaryA Senior Business Process Consultant - ServiceNow at Thirdera, a Cognizant company, is an exceptional professional who assumes a critical role in guiding clients and teams towards successful process optimization through the assessment, analysis, and mapping of better workflows and implementation of standard, measurable processes so that proper next steps can be envisioned and realized in automation.Responsibilities

• With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that effectively address unique challenges and drive process excellence for each client.
• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Using their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.
• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of standard processes, resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization. Additionally,
• the Senior Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, using their expertise to assist in building tailored solutions that precisely align with client requirements.Qualifications, Certifications & Experience
  • Bachelor's degree preferably in Information Technology, Engineering, or the Sciences
  • CPDE (Required or equivalent)
  • ITIL v3 or 4 (Required) Six Sigma (Desirable)
  • Agile (Desirable)
  • Prosci (Desirable)
  • TOGAF (Desirable)SN Certifications & Experience:
    • CSA, Business Process for Implementation
    • 5+ years' experience Process development, Process management, and Process improvement
    • 3+ years' experience in ServiceNowThe Cognizant community:We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
      • Cognizant is a global community with more than 300,000 associates around the world.
      • We don't just dream of a better way - we make it happen.
      • We take care of our people, clients, company, communities and climate by doing what's right.
      • We foster an innovative environment where you can build the career path that's right for you.The annual salary for this position is between $100,000-130,000 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
        • Medical/Dental/Vision/Life Insurance
        • Paid holidays plus Paid Time Off
        • 401(k) plan and contributions
        • Long-term/Short-term Disability
        • Paid Parental Leave
        • Employee Stock Purchase PlanAbout us:Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at Our commitment to diversity and inclusion:Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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Keywords: Cognizant, East Los Angeles , Senior Business Process Consultant - ServiceNow, Professions , Mission Viejo, California