Escalation Analyst
Company: VirtualVocations
Location: Vista
Posted on: May 16, 2025
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Job Description:
A company is looking for an Escalation Specialist for a contract
position that is fully remote.
Key Responsibilities
Provide timely and accurate responses to escalations, demonstrating
urgency
Assist in developing FAQs and identify opportunities to reduce
escalations
Research complex claims inquiries and communicate findings with
relevant teams
Required Qualifications
Minimum of 1 year of experience in a Customer Service Coordinator
or related role
Experience with MS Office Suite, particularly Word, Excel, and
Outlook
Ability to work independently without close supervision
Strong understanding of legal documents such as court orders and
settlement agreements preferred
Keywords: VirtualVocations, East Los Angeles , Escalation Analyst, Professions , Vista, California
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