Domestic Violence Client Case Support Staff

Company: The Whole Child - Mental Health & Housing Serv
Location: Downey
Posted on: February 28, 2026

Job Description:

Job Description Job Description LOCATION: Downey SALARY: $24.50-$25.50 per hour JOB STATUS: Part-time, Non-Exempt REPORTS TO: Domestic Violence Regional Coordinator JOB OVERVIEW The Domestic Violence Client Care Support Staff plays a critical role in advancing The Whole Child’s mission of ensuring every child has a safe, stable, and nurturing home. This position supports families impacted by domestic violence, human trafficking, stalking, or interpersonal violence as they transition to or maintain stable housing. Domestic Violence Client Care Support Staff provides trauma-informed advocacy, housing support, safety planning, and service coordination to a small caseload of families, promoting long-term housing stability and overall well-being. In addition, the role supports programmatic and administrative functions, including documentation, data entry, and coordination of services. ESSENTIAL FUNCTIONS: Case Management • Provide trauma-informed advocacy and support to families affected by domestic violence, human trafficking, stalking, or interpersonal violence • Assist clients with housing navigation, including applications, referrals, and follow-up to ensure stable placements • Conduct safety planning and risk assessment with clients to support long-term wellbeing • Coordinate and connect clients with community resources, including mental health, legal, financial, and social services • Maintain a small caseload of families, tracking progress toward individualized goals • Maintain timely and accurate documentation in the agency’s electronic health record system, with progress notes submitted within 24 hours Program Support & Administrative Tasks • Assist with program operations, including scheduling, data entry, and documentation of services • Support preparation of program files • Manage incoming calls, emails, and inquiries from clients, partner organizations, and community members • Communicate with internal teams and external partners to ensure smooth service delivery • Other related duties as assigned and approved by Domestic Violence Regional Coordinator QUALIFICATIONS: Required • Minimum one (1) year of experience providing domestic violence or victim services, case management, or related support • Completion of a 40-hour Domestic Violence Counselor Certification • Strong knowledge of the social services field, including housing systems, trauma-informed care, and crisis intervention Preferred • Bachelor’s degree in social work, Psychology, or a related mental health or human services field Relevant experience may be considered in lieu of a degree Key Competencies • Strong verbal and written communication skills, including documentation and reporting • Excellent time management, organization, and problem-solving abilities • Demonstrated ability to work independently and collaboratively in a fast-paced environment • High level of empathy, professionalism, and sound judgment • Comfortable advocating in landlord/tenant relationships and engaging diverse populations • Proficient with electronic recordkeeping and basic computer systems (e.g., Microsoft Office) CONDITIONS OF EMPLOYMENT: This description is intended to identify the duties, responsibilities, and requirements for the position. It is not intended, nor should it be interpreted, to describe each and every duty an employee assigned may be required to perform. WORKING CONDITIONS: • Will require a personal motor vehicle to frequently travel between offices, housing appointments, and community events; valid California driver’s license, reliable transportation, and proof of auto insurance will be required • Must be able to remain in a stationary position (sitting or standing) for extended periods while conducting intakes, meetings, and documentation • Must be able to move throughout the shelter premises and office spaces • Frequent use of computers, printers, copiers, and other office equipment • Regular interaction with staff and clients • Occasionally required to lift or transport items (e.g., toys, books) weighing up to 50 lbs • Involves field work, including home visits, housing inspections, and community outreach The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.

Keywords: The Whole Child - Mental Health & Housing Serv, East Los Angeles , Domestic Violence Client Case Support Staff, Healthcare , Downey, California